Author Archives: Scott Loring

Netflix: How a Non-Apology Apology Harmed their Brand.

Posted on September 20, 2011 by Scott Loring

Netflix announced a change in their business model in July 2011. Starting in September, customers would be forced to pay more or get less. Technology changes had forced the DVD-by-mail company to adapt to the video streaming option and become … Continue reading →

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“About” Sidebar

Posted on June 24, 2011 by Scott Loring

I first met Scott Loring during July 2006. Since then he has mediated 92 cases with my organization. His work often exceeds my expectations and I trust if you hired him for any of the services he provides, you would … Continue reading →

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“Training” Sidebar

Posted on June 24, 2011 by Scott Loring

We left your seminar armed not only with useful and easily implemented tools to increase our business, but with skills to improve our professional relationships and our lives. —Laurie Cohen, President, Eliot Iron Working with Scott enabled me to work … Continue reading →

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“Coaching” Sidebar

Posted on June 24, 2011 by Scott Loring

Scott has a remarkable ability to frame important issues and suggest concrete tactics for achieving one’s objectives. I appreciated his common sense approach to dealing with professional challenges. His coaching has helped me to set priorities and think critically about … Continue reading →

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“Mediation” Sidebar

Posted on June 24, 2011 by Scott Loring

When we arrive in the court room, the first person I personally look for is Scott because his skills and abilities as an unbiased mediator are superior. With his caring, patience and understanding of everybody’s needs and feelings, we achieve … Continue reading →

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